Keep connected operations running, improving and affordable.
Managed operations for IoT platforms and fleets — monitoring, incident management, releases, cost optimization and lifecycle governance under service levels defined with you.
Built for the people accountable for the outcome.
Managed IoT Services is part of PEXIVA’s Connected Operations & IoT practice, which combines all six PEXIVA core capabilities.
Intended buyers
- VP Operations and service owners
- CIO and IT operations leaders
- Connected-product and platform owners
- Teams without in-house IoT operations capacity
What this solves.
Nobody owns day two
The project team moves on and the platform has no clear operator.
Offline devices discovered by customers
Problems surface through complaints rather than monitoring.
Releases that break the field
Updates go to every device at once with no staging or rollback.
Costs drifting upward
Telemetry volume and retention grow with no review.
Managed IoT Services — what’s included.
- PEXIVA-deliveredPEXIVA practitioners own and perform the work.
- PEXIVA-ledPEXIVA owns architecture, governance and delivery, with specialist contributors.
- Partner-enabledA qualified specialist delivers a defined work package under PEXIVA program governance.
Platform monitoring
Health of ingestion, processing, storage and APIs.
Observability
Metrics, logs and traces from device to application.
Incident and problem management
Triage, resolution, root-cause analysis and prevention.
Device-fleet visibility
Connectivity, version and behavior across the fleet.
Release coordination
Staged rollouts of platform, edge and device updates.
Performance optimization
Latency, throughput and reliability tuning.
Cloud FinOps
Regular cost reviews, retention tuning and rightsizing.
Security operations coordination
Patching cadence, vulnerability tracking and liaison with your SOC.
SLA and SLO design
Service levels based on what the business actually needs.
Lifecycle governance
Device refresh, certificate renewal and decommissioning plans.
On-site field response
Physical device replacement and site visits.
PEXIVA leads solution architecture, cloud, data, applications, security and program delivery. Device engineering, controls, installation and local field services may be delivered with qualified specialist partners based on project requirements and geography.
What you receive.
- Service definition and SLOs
- Monitoring and alerting configuration
- Runbooks and escalation paths
- Monthly service and cost reports
- Release calendar and rollout policy
- Lifecycle and refresh plan
Transition into managed operations
Assess
Review the platform, documentation and operational risks.
Define
Agree service scope, SLOs, coverage hours and escalation.
Transition
Shadow, then take over operations with a documented handover.
Improve
Report monthly and reduce incidents and cost over time.
Where this is typically applied.
Illustrative use cases — not descriptions of specific client deployments.
Post-launch platform operations
Running a newly built platform while internal capability grows.
Connected-product operations
Operating the backend behind a product sold to customers.
Multi-vendor fleet oversight
One operational view across devices from several suppliers.
Cost optimization program
Recurring FinOps reviews of IoT data and compute spend.
Designed in, not bolted on.
- Patching and certificate renewal are scheduled, tracked and reported.
- Privileged access is time-bound and logged.
- Security events are escalated to your SOC or managed detection provider under agreed rules.
Engagement models
Common ways to start or continue this work:
- Managed IoT Operations
- Platform Modernization
Managed IoT Services — frequently asked questions
What service hours do you provide?
Can you operate a platform another firm built?
Do you replace failed devices on site?
How is the service measured?
Give connected operations an owner.
Book an IoT Opportunity Assessment to scope service levels, transition and operating cost.