Featured Product · Hospitality Intelligence
Command the guest experience.
Intelligence · Action · Recovery · Performance
Guest experience, resolution & revenue intelligence for hotel groups — one closed-loop platform, not another inbox to check. Built and delivered by PEXIVA Technologies.
The interactive prototype uses sample hospitality data for demonstration purposes only and is not connected to any live property, guest, or booking system.
Built on five pillars, powered by eleven engines.
Platform pillars — guest intelligence, operational command, guest recovery, commercial intelligence, enterprise governance
Intelligence engines across the full closed-loop platform
Continuous monitoring for in-stay risk, not just post-checkout reviews
Human sign-off retained on every AI-generated reply and resolution
The closed loop.
Reviews, in-stay feedback, and PMS data become owned resolution workflows, guest recovery, commercial intelligence, and portfolio visibility — not another inbox someone has to remember to check. Most hotel groups already have a review-response tool. What they don't have is a system that turns a flagged issue into a named owner, an SLA clock, and proof that the fix actually worked.
StayCommand is built and delivered by Pexiva — one closed-loop platform spanning guest intelligence, operational command, guest recovery, commercial intelligence, and enterprise governance, instead of five disconnected point tools.
Every guest signal moves through the same accountable workflow
- Signal — reviews, in-stay feedback, and PMS data ingested continuously across every connected property and channel
- Owner — routed to the right department, with an SLA clock running
- Fix — tracked to resolution, not just marked "replied"
- Proof — verified whether the fix actually worked, and whether the issue recurs
Everything a hotel group needs to command the guest experience.
Human approval sits on every AI-drafted reply and every closed ticket — by design. StayCommand drafts, prioritizes, and surfaces patterns; a person signs off before anything ships.
Guest Experience Intelligence
Every guest signal — reviews, in-stay feedback, surveys, direct messages — unified into one view across every connected property and channel, ingested continuously, not batched overnight.
Resolution Command Center
Named department ownership, SLA tracking, and escalation for every open issue — the closed-loop moat that separates StayCommand from a reply tool.
Service Recovery
24/7 continuous monitoring catches in-stay dissatisfaction while the guest is still on property — not just after they've already left a public review.
Revenue Intelligence
Guest experience signals viewed alongside commercial performance — correlation clearly labeled, never overstated as causation.
Multi-Property Operations
Scales from one property to a full multi-property portfolio. The eleven engines can be adopted individually for a focused rollout, or run together as the full closed-loop system.
AI Copilot & Insights
AI drafts replies and prioritizes what needs attention first — 100% human sign-off retained on every AI-generated reply and every closed ticket, by design.
Integration-Ready Architecture
Built to connect with the PMS, CRM, and OTA systems a hotel group already runs — validated against Oracle OPERA Cloud, Mews, and Cloudbeds.
Security & Data Governance
Role-based access by job function — Owner, Manager, Admin, Operator — full audit logging, and SSO/2FA built into the architecture.
Guest Messaging
Two-way SMS, WhatsApp, and web chat lets a guest flag an issue in real time, in-stay — before it ever becomes a public review, and no extra phone number to manage.
Pexiva Guest Index
A single portfolio-wide benchmark score, tracked against comp-set properties — the number ownership, GMs, and revenue leaders all rally around.
Review Funnel
Post-stay surveys route happy guests toward a public review and capture unhappy guests privately, first — before anything goes public.
One platform for Guest, Reputation & Revenue Intelligence.
Reputation-only tools watch reviews. Guest-messaging apps handle in-stay chat. Your PMS reports on revenue. Each covers one slice — StayCommand is the only one built to connect all three, with named ownership and proof the fix actually worked.
| Capability | Pexiva StayCommandGuest + Reputation + Revenue | Reputation-only toolsreview monitoring & reply | Guest messaging appsin-stay chat & check-in | PMS built-in reportsnative property reporting |
|---|---|---|---|---|
| Guest intelligence & reputation | ||||
| Every review & channel unified in one view | – | – | ||
| AI-drafted replies with human sign-off before publishing | – | – | ||
| Proprietary benchmark score + comp-set ranking | – | – | ||
| Sentiment trend & recurring-issue detection | – | – | ||
| In-stay guest communication | ||||
| Two-way SMS, WhatsApp & web chat | – | – | ||
| Real-time issue capture while guest is still on property | – | – | ||
| 24/7 continuous in-stay risk monitoring | – | – | ||
| Resolution & accountability | ||||
| Named department owner + SLA clock on every issue | – | |||
| Automatic escalation on approaching SLA breach | – | – | ||
| Proof-of-fix tracked to verified closure | – | – | – | |
| Revenue & portfolio intelligence | ||||
| Guest experience correlated with RevPAR / ADR / Occupancy | – | – | ||
| Portfolio dashboard across every property | ||||
| Post-stay survey routes happy guests to a public review | – | – | ||
| Governance & fit | ||||
| Role-based access by job function (Owner/Manager/Admin/Operator) | ||||
| Full audit trail on every AI action & config change | ||||
| Works with your existing PMS/CRM/OTA, no new workflow | is the PMS | |||
Comparison reflects how these categories of tools typically work in hotel operations; specific vendors vary. Not a comparison against any single named competitor.
One platform, every stakeholder accountable for the guest.
Hotel Group Owners & Executives
Portfolio-wide visibility into service recovery and commercial performance without waiting on a manual roll-up.
COOs & Regional Operations Leaders
Department accountability and SLA compliance across every property, in one view.
General Managers & Front Office
A working queue with named ownership, not a shared inbox nobody's responsible for.
Revenue & Digital Leaders
Guest experience data connected to the commercial numbers it actually correlates with.
Bring one property. See what StayCommand finds.
An Executive Demo is a working session with our team, not a canned walkthrough — we'll show you what StayCommand surfaces from data that looks like yours. Prefer to look around first? The interactive prototype below runs on sample hospitality data.