Engagement Mode 03 · Managed Services

Operations that compound value, not technical debt.

24×7×365 operation of your cloud, application, data, and security environments. PEXIVA-managed runs the platform so your team focuses on the business — with continuous optimization, governance, and SLA-backed reliability.

When This Fits

When the platform you just built needs to run forever.

Most transformation programs decay. Cloud bills creep. Security drifts. AI models go stale. Data pipelines break silently. Application releases slow down. The platform you fought to launch becomes the platform you fight to maintain.

PEXIVA Managed Services exists to keep that from happening. We run the platform on a defined SLA — uptime, response, recovery — and we continuously optimize: cost, performance, security posture, and feature velocity. Your team focuses on the business. We focus on making sure the platform earns its keep, every quarter.

What "Managed" Actually Means

Not a NOC ticket queue. Not a body shop. Real operational ownership with continuous optimization built into the contract.

  • Defined SLAs — uptime, response, MTTR, recovery
  • Monthly business reviews — KPIs, cost, posture, roadmap
  • Quarterly optimization — savings commitments, not aspirations
  • Senior specialist on call — for design decisions, not just incidents
  • Clean handoff option — exit plan defined from Day 1
What We Operate

Six managed disciplines, one quality bar.

Every managed engagement is led by a named senior operations architect with end-to-end accountability. Defined SLAs. Continuous optimization. Monthly business reviews. Always a clean exit path defined from Day 1.

01
// Cloud Operations

Managed Cloud Operations

24×7×365 operation of AWS, Azure, GCP, hybrid, and private cloud environments. Patching, capacity, scaling, backup, DR, and continuous FinOps optimization. Defined SLAs. Monthly business reviews. Cost savings commitments tied to the contract.

AWS · Azure · GCPHybrid & PrivateFinOpsDR & HABackup & Recovery24×7×365
02
// Application Operations

Application Operations & Releases

Operations for production applications — uptime, patching, release management, performance tuning, and incident response. Includes ERP and CRM operations (NetSuite, S/4HANA, Salesforce, Dynamics) and bespoke microservices on EKS, AKS, or GKE.

Uptime & PatchingRelease ManagementPerformance TuningIncident ResponseERP & CRM Ops
03
// Data Platform Ops

Data & Analytics Platform Management

Managed operations for Snowflake, Databricks, and hyperscaler-native data platforms. Pipeline orchestration, governance enforcement, lineage tracking, performance tuning, and ongoing data-quality remediation. Dashboards stay reliable. Insights stay current.

SnowflakeDatabricksPipeline OpsGovernanceLineageData Quality
04
// MDR & SOC

Managed Detection & Response (MDR)

24×7 security operations: threat detection, threat hunting, incident response, and continuous compliance monitoring. Tuned for the regulatory frameworks your business operates under. Mapped to evidence collection your auditor wants to see.

24×7 SOCThreat HuntingIncident ResponseCompliance MonitoringCyber Recovery
05
// FinOps

Continuous FinOps Optimization

Cloud cost governance as a continuous discipline, not a one-time project. Reserved capacity strategy, rightsizing, untagged-resource cleanup, anomaly detection, and showback/chargeback to business units. Quarterly savings commitments tied to the contract.

Reserved CapacityRightsizingAnomaly DetectionTaggingShowback / Chargeback
06
// MLOps

AI / MLOps Managed Operations

Production AI doesn't run itself. Model performance monitoring, drift detection, retraining pipelines, evaluation harnesses, and governance enforcement. For RAG and GenAI systems, continuous evaluation and red-teaming included.

Model MonitoringDrift DetectionRetrainingRAG EvaluationAI Governance
24×7
AROUND-THE-CLOCK OPERATIONS COVERAGE
99.9%+
TARGET PLATFORM AVAILABILITY SLA
Qly
OPTIMIZATION REVIEWS WITH SAVINGS COMMITMENTS
100%
EXIT PLAN DEFINED FROM DAY 1
Let's Talk About Operations

When transformation needs to compound, not decay.

If your last cloud project is starting to drift, your AI initiative needs production discipline, or your security posture is trending the wrong way — we'd like to hear about it. We'll come prepared with an operational diagnostic, not a sales pitch.